Announcing status.hvens.com
The HVENS platform now publishes live status and scheduled maintenance windows at status.hvens.com. Public, always available, no login required.
What's there
- Live component health for the major HVENS subsystems - the Ashland and Denton compute fabric, storage, control plane, customer portal, and PBS / BCDR replication.
- Active incidents with chronological updates as our operations team works through them. Same updates we send to affected customers, posted publicly.
- Scheduled maintenance windows announced in advance, with affected components and expected impact called out before the work starts.
- A 24-hour rolling view of recent component activity, so you can quickly see whether something just resolved or is still in progress.
Why we built it
Two reasons. First: customers shouldn't have to email or call to find out whether something is on fire. If you notice a problem with your VMs, the status page should be the first place you check, and it should give you a clear answer in five seconds.
Second: we wanted a forcing function for our own discipline. A public status page raises the cost of opaque incidents - if we don't post, customers wonder why; if we do post, we owe them clear language and timely updates. That pressure is good for us.
How to use it
Bookmark status.hvens.com. During an incident, refresh that page first. If your issue isn't reflected on the status page, contact Richweb's helpdesk or call 804-368-0421 - that may mean we don't see it yet, and we'd like to know.
For maintenance windows, the status page is also the right place to check ahead of any change - we post planned work there as soon as it's scheduled.
Related
- HVENS infrastructure - the two PoPs and the network the status page reports on.
- Solutions - cloud VM hosting for MSPs.
- Get in touch for an account, a quote, or a question the status page can't answer.